Lihat Berbilang Perspektif

Terjumpa ini dari Lan punya blog (mungkin ambil dari tempat lain).

Case 1 When NASA began the launch of astronauts into space, they found out that the pens wouldn't work at zero gravity (ink won't flow down to the writing surface). To solve this problem, it took them one decade and $12 million. They developed a pen that worked at zero gravity, upside down, underwater, in practically any surface including crystal and in a temperature range from below freezing to over 300 degrees C. And what did the Russians do...?? They used a pencil. Case 2 One of the most memorable case studies on Japanese management was the case of the empty soapbox, which happened in one of Japan's biggest cosmetics companies. The company received a complaint that a consumer had bought a soapbox that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soapbox went through the assembly line empty. Management asked its engineers to solve the problem. Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soapboxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but they spent a whoopee amount to do so. But when a rank-and-file employee in a small company was posed with the same problem, he did not get into complications of X-rays, etc., but instead came out with another solution. He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soapbox passed the fan, it simply blew the empty boxes out of the line. Moral Always look for simple solutions. Devise the simplest possible solution that solves the problems. Always focus on solutions & not on problems.

Menarik. Aku pernah dengar pasal pen dan pensil tu, yg kotak sabun tak pernah dengar lagi. Macam banyak benda kat internet, yg ini pun sama kita tak dapat pastikan kebenarannya (I doubt that they are real), tapi yg penting ada pengajaran kat sini. Aku kurang setuju rumusan penulis: "Always focus on solutions & not on problems". Dalam menyelesaikan masalah sudah tentu kita kena fahami masalah itu. Tapi utk memahami masalah, kita tak boleh tengok dgn akal pendek melalui satu arah pandangan shj. Itu tak kreatif namanya. Kalau kita dpt melihat masalah dari byk sudut, peluang menyelesaikannya lebih tinggi, sebab selalunya ada byk cara menyelesaikan masalah. Dlm kes pen dan pensil, si engineer Amerika menafsir masalah sebagai "dakwat tidak boleh turun sebab zero-gravity", yg membuatkan dia sedaya upaya supaya dakwat tu dapat turun juga ke kertas. Tapi si engineer Rusia melihat masalahnya ialah "kesukaran menulis di angkasa lepas menggunakan pen". Kalau tak boleh pakai pen, pakailah alat tulis lain! Engineer kilang sabun 1 melihat masalah sebagai "bagaimana nak tahu kotak sabun itu kosong", hence the x-ray utk lihat ke dalam. Pekerja kilang 2 melihat masalah sebagai "kotak kosong terlepas ke bhgn delivery". Apa susah, jangan bagi dia lepas, kita kasi terbang sama dia... Perkara asas dlm kretiviti ialah melihat dari pelbagai arah, walaupun kadang2 arah tu tak logik diterima akal.